HOW ZONE 24×7 TECHNOLOGY SETS THE STAGE FOR A RETAIL RESURGENCE

Organizations across the globe have gradually come to realize the limitations of off the shelf one-size-fits-all technology solutions.  These monolithic solutions fail to meet the demands of the connected consumers in search of an intuitive, contextual and personalized experience. Deprived of a clear differentiation and value proposition, such businesses are at a risk of being rapidly commoditized.

Zone24x7 specializes in providing end to end tailor-made technology solutions from the ground up hardware designs to embedded systems development and enterprise software systems—to design and build best in class solutions which ensure the long-term growth of its clients.

With extensive domain expertise, Zone24x7 serve some of the largest and most prestigious retail and department store brands in the United States. The company’s solutions help its retail clients to develop customer intimacy while being operationally efficient. For example:

14% YoY revenue increase in online product recommendations

Zone24x7 Big Data and Data Science platform team built a comprehensive product recommendation system which effectively replaced a leading product which was being used by the retailer for many years. The new solution has increased the product recommendation revenue of the retailer by 14%.

60% reduction in order cancellations with robotic inventory scans.

Retailers incur heavy losses due to inventory inaccuracies and are unable to scan inventory more frequently due to high labor costs involved in manual scans. Zone24x7 Robotics and Automation team built an autonomous mobile robot for automated inventory capture.
Every day, the robot scans RFID tagged products and estimates their locations. During a 10-month field test, the robot helped to reduce in-store order cancellations by 60% and reduced labor hours on inventory scan by 90%.

Towards the synchronized store

The company has also diligently worked towards creating better in-store customer experiences. Its embedded systems and enterprise software team designed and built a modern self-service kiosk system delivering convenience at the fingertips of the shopper. These devices are the backbone behind Zone24x7’s ambitious synchronized store strategy connecting all in-store systems to deliver a unified, real time, highly personalized experience to shoppers.

Zone24x7 AI and machine learning team is currently building a Visual Data Analytics solution to analyze in-store shopper behavior and interactions to provide better insights in shopper behavior.

Connecting all these systems is a remote monitoring and management platform MATRIX24x7. MATRIX24x7 is an extendable platform for realizing bespoke remote monitoring and management needs, that enables the world to fearlessly and conveniently embrace the Internet of Things. Operational efficiencies up to 10x have been gained by customers in USA and South East Asia.

This content has been produced within the framework of the EU-Sri Lanka Trade Related Assurance Project, funded by the European Union and implemented by ITC and UNIDO in partnership with the Government of Sri Lanka.